At SoJan, every piece in our exclusive curated collection is genuine, premium, and imported directly from Seoul, Tokyo, and Asia. We carefully handpick each item to bring you the latest trends, high-quality craftsmanship, and authentic Asian fashion, beauty, and fragrance. Our mission is to make it easy for you to shop confidently, knowing that every item in your cart meets our strict standards for style and authenticity.
We want you to love everything you purchase. We are committed to your satisfaction and will always do our best to make things right — please don't hesitate to reach out via Live Chat or email if something isn't quite as expected.
Return Window
You have 7 days from the date of receipt to contact us regarding any issue with your order. To get in touch, please reach us via Live Chat or at [email protected].
Return Shipping
Returns within Australia, where applicable, incur a flat fee of $15, which is the responsibility of the customer.
Condition of Returns
All returned items must be:
- In their original condition
- With original packaging
- With all tags attached
Our Promise to You
We understand that sometimes things don't go as planned. While our team will always strive to make your experience right, please note that any resolution will be in the form of store credit. We do not offer cash refunds or exchanges in most circumstances.
Order Cancellations
Cancellation requests may be accommodated prior to dispatch, however a cancellation fee may apply. The applicable fee will be communicated to you upon request. Please contact us as soon as possible via Live Chat or at [email protected] if you need to cancel an order.
Contact Us
If you have any questions about shopping and ordering, get quick and easy help via our Live Chat (on the bottom right of the screen). Alternatively, you may email us at [email protected]. Our dedicated team is ready to assist you with prompt and personalised support, ensuring a smooth and stress-free experience.
