At SoJan, every piece in our exclusive curated collection is genuine, premium, and imported directly from Seoul, South Korea. We carefully handpick each item to bring you the latest trends, high-quality craftsmanship, and authentic Korean fashion and beauty products. Our mission is to make it easy for you to shop confidently, knowing that every item in your cart meets our strict standards for style and authenticity.
We want you to love everything you purchase, but if you need to return an item, please read our guidelines below.
You have 7 days from the date of receipt to request a return. To start the process, please contact us via Live Chat, or at support@sojan.com.au to receive your return shipping label.
Returns within Australia incur a flat fee of $15, which is the responsibility of the customer.
All returned items must be:
In their original condition
With original packaging
With all tags attached
Full-priced items, including those purchased during flash sales or promotional events, are eligible for store credit only.
All sale items are final sale and cannot be returned, exchanged, or refunded.
If you wish to return an item due to:
Change of mind
Incorrect size
Selection error
You may do so for store credit within 7 days of receipt. Items must be in their original condition, and the customer is responsible for return shipping costs. Exchanges follow the same process.
If you have any questions about shopping and ordering, get quick and easy help via our Live Chat (on the bottom right of the screen). Alternatively, you may email us at support@sojan.com.au.
Our dedicated team is ready to assist you with prompt and personalized support, ensuring a smooth and stress-free experience.
It's midnight in Seoul. Don't miss these deals for the hottest sold-out products from Korea. While stock lasts for our November Drop.
Unlock exclusive access to private sales + receive our curated SoJan Edits. newsletter, featuring the latest Korean fashion trends delivered straight to your inbox.
